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Terms & Conditions
User Agreement
The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the amstur.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. AmStur reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, AmStur may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. AmStur may change, suspend, or discontinue any aspect of the Site at any time. AmStur may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

Site Operation
United Arab Emirates is our Country of Domicile. NYE Express General Trading, LLC., a Limited Liability Company organized under the Emirate of Dubai (“NYE”), controls this Site from the UAE. NYE and AmStur makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any UAE export laws and regulations.
Applicable Law
The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE
MULTI-CURRENCY PRICED TRANSACTION
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.
PURCHASES
By purchasing an item, you agree to be bound by the conditions of sale included by AmStur (so long as those conditions of sale are not in violation of this User Agreement or are not in compliance with applicable laws). NYE accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of AmStur. All refunds will be made onto the original mode of payment.
DELIVERY/SHIPPING
Upon order receipt, a representative will contact you on the phone number you have provided to schedule delivery.

DELIVERY CHARGES:
Dubai and Sharjah
  • next day/preferred date - FREE
  • same day (Express Shipping) - 100 AED
Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah and Umm al-Quwain
  • next day/preferred date - 150 AED
  • same day (Express Shipping) - 150 + 100 AED
CANCELLATION
All cancellations must be made at least eight (8) hours prior to scheduled delivery time. Cancellations can be made via email or by phone. Upon cancellation, an email will be sent to your registered email address to confirm cancellation of order. If you paid with a debit/credit card, the payment will be refunded to your account/card within 15 business days.
RETURN/REFUND
As our products are perishable, all food sales are final. AmStur will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order is delivered. AmStur is not responsible for damage or loss as a result of deliveries being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements explained to you by our caviar chauffeurs and the literature provided with our delivery.
  • If your order is returned because of an incorrect address provided by you, because of its perishability, we must dispose of the contents and you will not be refunded.
  • If you have selected express/same day delivery service and the delivery cannot be made because we are not able to reach you on the default contact telephone to schedule delivery and receipt, then the delivery will be rescheduled for another time and/or the following day and the expedited delivery service fee will not be refunded.
For more information, please contact our Customer Service department at +971 4 551 9528 between 9:00 - 18:00 GST Sunday – Thursday, excluding nationally recognized holidays in the UAE.
OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES
AmStur will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific
REPRESENTATIONS BY YOU
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to AmStur through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
PERMITTED USE
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by AmStur to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by AmStur to do so. The content and software on this Site is the property of AmStur. The cardholder must retain a copy of transaction records and Merchant policies and rules.
ELIGIBILITY FOR OPENING ACCOUNT
You represent that you are 18 years of age or over the age of 18 years before you create an account on the Site. Without prejudice to any other rights and remedies of AmStur under this User Agreement or at law, AmStur reserves the right to limit or withdraw access to the Site or the account of any person if AmStur believes that person is under the age of 18 years. The Site is not available to persons whose account has been suspended or withdrawn by AmStur.
YOUR ACCOUNT
If you use AmStur Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
ELECTRONIC COMMUNICATIONS
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. AmStur requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain AmStur’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. AmStur will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. AmStur has no control over these sites or the content within them. AmStur does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. AmStur does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against AmStur for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@AMSTUR.com.

COPYRIGHT POLICY. All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either AmStur, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of AmStur and is protected by copyright, trademarks, patents or other intellectual property rights and laws. AmStur may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although AmStur is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through AmStur’s system. The On-line Materials are AmStur’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of AmStur, except as expressly and specifically permitted under these Terms of Use.

TRADEMARKS. "AmStur," and related logos, and other words and logos on the Site (including without limitation "American Sturgeon" "caviar chauffeur" "AmStur Caviar" and "The ultimate caviar experience") are either unregistered trademarks or registered trademarks of AmStur, LLC. and are protected by international trademark and other intellectual property rights and laws. AmStur's trademarks may not be used in connection with any product or service that is not AmStur's nor in any manner that disparages or discredits AmStur. All other trademarks not owned by AmStur that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AmStur. The On-line Materials are and will remain the exclusive property of AmStur. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in AmStur. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with AmStur.

You acknowledge and agree that AmStur will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At AmStur’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to AmStur or perfect these rights, titles or interests in AmStur’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. AmStur MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. AmStur ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. AmStur SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF AmStur HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF AmStur WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in AmStur’s sole discretion, and without prior notice, AmStur may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if AmStur believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of AmStur, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to AmStur for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. AmStur may release user information about you if required by law or subpoena.

WITHDRAWAL OF ACCESS AND/OR ACCOUNT. Without prejudice to any other rights and remedies of AmStur under this User Agreement or at law or otherwise, AmStur may limit, suspend or withdraw your account and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.

INDEMNITY. You agree to indemnify and hold AmStur, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to AmStur, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted AmStur an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. AmStur may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against AmStur for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to AmStur. Any communication or materials you send to AmStur will be treated as non- confidential and non-proprietary and may be disseminated or used by AmStur for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. AmStur is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.